Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: Name, email address, phone number, postal address, payment information, passport details (when required by law)
• Booking Information: Dates of stay, room preferences, special requests
• Technical Information: IP address, browser type, operating system, referring URLs
• Usage Information: Pages visited, time spent on pages, booking patterns

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your bookings and reservations
• Providing customer service and support
• Sending booking confirmations and updates
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: To fulfill our obligations under the booking agreement
• Legal obligations: To comply with applicable laws and regulations
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and certain data processing activities

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations
• Payment processors to complete transactions
• Legal authorities when required by law
• Third parties with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Booking information is typically retained for 7 years to comply with Norwegian accounting laws.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Restrict or object to processing of your personal information
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information in Section 10.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.